DEAR FRIENDS OF CHARRED OAKS INN:
Greetings from the Horse Capital of the World! Here in Kentucky, like many other states, things are beginning to change as a mutli-phased re-opening is put into action.
We so look forward to hosting guests once again! The safety and well-being of our guests and staff are the highest priority here at Charred Oaks Inn Bed and Breakfast. As we all continue to monitor the Coronavirus, we want to take this opportunity to make you aware of the measures we have implemented to help safeguard the health of all those visiting us here in the Bluegrass state.
Here at COI in light of recommendations from our federal, state and local authorities, we have redesigned our B&B to offer our guests a relaxing, safe, reinvigorating, and private getaway with modifications to ensure social distancing.
ROOM AVAILABILITY & RESERVATIONS:
We do not take walk-ins.
Based on CDC guidelines where all guest rooms must be closed for a minimum of 24 hours after each stay, we are requiring all reservations to be made at least 48 hours in advance.
We are asking our guests to give us an ETA at the time of booking. If plans change, or the day gets away, no problem, we just ask that you please text or call with your updated time of arrival. We have imbedded social distancing measures in all services for guest and staff protection.
WHAT TO EXPECT UPON ARRIVAL AT CHARRED OAKS INN:
Richard and I will greet you at your car wearing a mask and gloves and we will take your temperature. (We are unfortunately taking a break from our usual shaking of hands or hugging); appropriately spaced common areas; modified menus and in-room dining; contactless check-out and housekeeping services.
BREAKFAST AT OUR LEXINGTON, KENTUCKY B&B:
Breakfast continues to be made-to-order, however it will be delivered to your room anytime between 8:00a.m. and 10:00a.m. (Should you require an earlier time slot, please let us know). In-room dining offers contactless delivery along with sustainable single-use packaging. Once you have made a reservation with us, we will email you a menu which we ask that you fill out and return to us prior to your arrival.
AFTERNOON REFRESHMENTS – CHOICE OF AFTERNOON TEA OR FRENCH PICNIC BASKETS FOR TWO:
We are temporarily suspending our afternoon sips and nibbles and our evening dessert in the Living Room. These treats will still be offered, but in a different format and delivered to your room for your enjoyment.
The offerings are your choice of a three-course “Afternoon Tea” basket for two or a “French Picnic” basket for two. The baskets will be available from 3:00p.m. until 7:00p.m. (If you are arriving after 7:00p.m., no problem, just let us know prior to your arrival as to when you would like your basket).
Again, once you reserve a stay at COI, along with your breakfast menu, you will receive an email with a form to fill out designating your preference to be returned prior to your arrival.
If you are staying more than one night with us, we will be picking up trash and used towels outside your door and providing replacement supplies outside your door as well.
Our housekeepers will not be entering your room during your stay. Bags will be provided for trash and dirty linens.
DEPOSITS AND TOUCHLESS RECEIPTS:
As in the past, we require an 100% deposit for one night stays due at the time of booking and a 50% deposit for multi night stays at the time of booking. For multi night stays, the balance of your bill will be charged at the time of check in. All guests will receive an electronic receipt – at this time, we will no longer be offering a hard copy receipt.
GENERAL SAFETY PRECAUTIONS:
_ We respectfully request that guests wear a mask and use correct social distancing while in the inn in areas outside their rooms. If you do not have a mask, one will be provided.
_ Richard and I along with staff have increased our hand-washing schedule to meet or exceed CDC guidelines.
_ We encourage our guests to wash their hands frequently and take advantage of the locally produced hand sanitizer which also meets CDC guidelines.
_ All guest suites/rooms will be closed for a minimum of 24 hours between reservations.
_ All food will be brought to your room. We will be using disposable materials, utensils, etc. designed with your safety and well-being in mind. Trash bags will be provided.
_ We have increased regular deep cleaning and disinfection schedules within the building, including door handles, railings, remotes, light switches, electronic key locks, coffee makers, etc.
All guests and staff will be monitored for signs of symptoms and we ask that you stay home if you feel unwell or believe you may have been in any areas where you could possibly have been exposed to the Coronavirus.
GROUPS AND/OR FAMILIES TRAVELING TOGETHER:
In order to keep all guests and staff safe, we ask that should you be planning a trip to the Greater Lexington area and are interested in staying at Charred oaks Inn, to give us a call prior to booking.
We can make special arrangements for your group including dining room privileges, but you would still be asked to wear masks when around others outside your group and practice good social distancing.
As this situation evolves, Richard and I will continue to keep you informed. If you have any questions, please feel free to contact us via text, phone call or email.
We look forward to welcoming you to Charred Oaks Inn, and as always, will do our very best to spoil and pamper you.
Pamela & Richard